Information
This privacy policy explains how Keton Freight Company collects, uses, and protects your personal information. We are committed to maintaining your trust and ensuring the security of your data.
Data Collection for Freight Requests
At Keton Freight Company, the primary action we want customers to take on our booking page is to submit a complete freight request quickly, clearly, and confidently. This involves filling out a streamlined booking form with essential shipment details, selecting the type of service needed (Local, Interstate, or Specialized), and confirming pickup and delivery information. Clicking “Book Now” or “Request a Quote” initiates dispatch coordination. Our goal is to make it easy for customers to move from interest to action without delay. We collect this data to facilitate efficient and reliable freight services.
How We Use Collected Data
At Keton Freight Company, any data collected during the booking or service process is used strictly to enhance operational efficiency, customer satisfaction, and service quality. We prioritize data security and transparency, and only use customer information in ways that support our mission to deliver reliable, efficient freight services. Here's how we utilize your data:
Service Optimization: We analyze pickup and delivery patterns to optimize routes, reduce transit times, and improve fleet utilization. Feedback and delivery metrics guide training and dispatch coordination.
Customer Experience: We use booking history to tailor future quotes, anticipate client needs, and provide proactive communication. Shipment records help us quickly investigate and resolve any service concerns.
Business Intelligence: We monitor freight types, seasonal demand, and geographic lanes to improve forecasting and capacity planning.
Marketing & Outreach (if consented): With your permission, we may send service announcements, rate promotions, or logistics tips via email. Booking frequency and feedback help us identify loyal customers and offer incentives.
Our Data Protection Measures
At Keton Freight Company, protecting customer data is a top priority. We implement a combination of technical, administrative, and procedural safeguards to ensure that all information shared with us remains secure and confidential. Our measures include:
Secure Infrastructure: We use encrypted communication channels (SSL/TLS) for all online bookings and data exchanges, firewall-protected servers to prevent unauthorized access, and regular system updates to patch vulnerabilities.
Access Controls: Role-based access ensures only authorized personnel can view or manage sensitive data. Multi-factor authentication (MFA) is in place for internal systems and dispatch platforms, along with audit trails to monitor data access and changes.
Data Handling Policies: We practice minimal data collection, retaining data only as long as needed for operational or legal purposes, and securely dispose of outdated records using industry best practices.
Compliance & Oversight: We adhere to state and federal privacy regulations, conduct periodic security audits, provide staff training on data protection protocols, and maintain a clear privacy policy.
Third-Party Data Sharing
At Keton Freight Company, we prioritize transparency and trust when it comes to handling customer data. We may share limited customer data with third parties strictly for operational, legal, or service-related reasons. This includes logistics and dispatch partners to coordinate shipments, payment and billing processors for secure transactions, regulatory and compliance agencies to meet transportation regulations, and technology and infrastructure providers for hosting and data storage.
We do not sell customer data to marketers, advertisers, or unrelated third parties, nor do we share sensitive information without consent or legal obligation. All third-party relationships are governed by confidentiality agreements and data protection standards.
Book Your Shipment
Ready to experience precision and reliability with Keton Freight Company? Book your shipment today and let us handle your freight needs with our strong dispatcher communication, specialized equipment, and clean safety record.
